Refund policy

Return & Refund Policy

Because many Lee & Co. Creations items are handmade, made-to-order, or personalized, all custom and personalized items are final sale. Please double-check names, spelling, sizing, colors, and other customization details before placing your order.

Cancellations: If you need to cancel or change an order, please contact me as soon as possible. Once I have started making or preparing a custom order, it cannot be canceled or refunded.

Damaged or Incorrect Orders: If your order arrives damaged or you receive an item that was made incorrectly due to an error on my end, please contact me within 3 days of delivery with your order number and clear photos of the item and packaging. I will work with you to make it right.

Sizing: Please review sizing information before ordering apparel. Incorrect sizing selected by the customer is not considered a defect and is not eligible for a refund or exchange.

Shipping: Lee & Co. Creations is not responsible for delays caused by the shipping carrier. If a package is marked delivered but cannot be located, please contact the shipping carrier first. If there is an issue with your order, please reach out and I will assist where I can.

By placing an order with Lee & Co. Creations, you acknowledge and agree to this return and refund policy.